The Power is in the Consumers Hands

The bulk of consumers still don't realize how much power they have now that everybody can speak to the masses with the push of a button. After receiving horrible service at a restaurant, and even worse responses to my complaint, I found myself telling the manager, "You know, everybody at this table has a facebook account!" You should have seen the look on his face. This social media thing is going to force businesses to deliver what they promise.